General Description:

This position provides administrative, technical and clerical support to the Solid Waste Collections Department and the Public Works Garage and their customers within the Public Works Division which includes typing, record keeping functions, customer service by telephone and in person, dispatching service calls to appropriate vehicles and preparing work orders.   Receives request for services or complaints. Communicates specific information about procedures, regulations, and city ordinances. Works with residents and businesses to resolve problems. Refers to other staff or departments as needed. Keeps records of amount spent on vehicles for all departments (except Transit and Fire), totals work orders daily. Prepares and maintains department personnel files. Coordinates inventory charges to each department for monthly service reports. Prepares monthly Solid Waste Collection reports for the Public Works Committee. Computes monthly fuel reports for each department, amount of fuel used as well as cost. Processes various walk-in monetary transactions (P.A.Y.T, and bags for the downtown area) on daily basis. Keeps a running total of all incoming and outgoing inventory. Will fill in as back up for entering payroll and dumpster billing. Maintains files, filing paperwork as required. Assists in ordering parts and scheduling outside work. Installs, creates, builds and maintains databases and computer programs. Also, troubleshoots computer problems. Compiles, prepares, balances, makes cash deposits to City Clerk’s Office; also maintains cash drawer for mulch and other services rendered. Issues fuel access keys to all departments served by Garage fuel system. Essential job functions are not to be construed as a complete statement of all duties performed.  Employees will be required to perform other job related duties as assigned.

Work Experience Requirements:

·            Knowledge of modern office procedures and practices; basic math and bookkeeping principles; city and departmental policies and procedures; Microsoft Word, Excel, and Munis (training available). Knowledge of computers, installing, building databases and maintaining programs to include troubleshooting computer problems.

·            Knowledge of cash transactions, balancing cash drawers, balancing to daily receipts and preparing and making deposits; skill in verbal and written communication; interpersonal skills as applied to interaction with coworkers, supervisor and the general public.

·            Skill in the use of typewriter, calculator, telephone, and two-way radio and computer and applicable software applications.

·            Ability to take and balance cash to daily receipts; deal with the general public effectively and courteously; prioritize work and meet deadlines.

Minimum Requirements:

·            HS Diploma or GED with one to two year’s customer service experience including bookkeeping and cash handling.

·            Possess and maintain a valid driver’s license from state of residency.

·            Possess or obtain National Incident Management Systems (NIMS 100 and 700 within (6) months of employment.